Frequently Asked Questions

Please refer to the tracking information to check the status of your package. You can access the tracking information from an email that was sent when the package was processed, or by logging into your account, navigating to the "Orders" tab, and clicking on the tracking number.

Order delays can be caused by address errors, carrier delays, and/or other issues. If your order is going to be delivered later than expected, or there is another shipping issue, we are here to help! Please reach out to our support team via support@bluechew.com. Our team is standing by to assist you.

Yes, we offer an overnight shipping option!

The overnight shipping option is available if the order is placed before 12 PM CST Monday-Thursday. If overnight shipping is selected, and the order is placed outside of these times, it will still be charged and processed as overnight shipping, but the order will not be shipped until the next business day. You will receive an email that contains tracking information as soon as it ships.

Note that we cannot offer overnight shipping if your treatment is being shipped to a military base and/or a P.O. Box.

To update your shipping or billing address, click the link below to log in to your account and navigate to the "My Account" tab. There, you will see a section where you can edit your billing and/or shipping address.

BlueChew treatments can be shipped throughout the United States, with the exception of North Dakota. We are also able to ship to Guam, Puerto Rico, and Virgin Islands.

Unfortunately, we are unable to ship internationally or to other U.S. territories at this time.

Unfortunately, BlueChew cannot accept returns for prescription treatments. If you have any questions or are dissatisfied with the treatment you received, we encourage you to contact our support team at support@bluechew.com or via chat on our website. Your satisfaction is our priority, and we will do our best to address any concerns you may have.

For subscription plans, you authorize recurring charges to your selected payment method at your chosen interval. Billing occurs at the start of each cycle at the then-current standard price and includes product, shipping, and applicable taxes. We will provide at least 3 days' notice prior to any changes in standard pricing.

You may cancel anytime through your account by selecting "Put On Hold" or by contacting support@bluechew.com. To avoid your next charge, submit your request at least 24 hours before your renewal date.

We send all orders in discrete non-branded kraft mailers for your privacy and convenience.